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What the AI integration does for SAP S/4HANA

The AI solution for SAP S/4HANA. Workist handles order entry, quote creation and inquiry processing via AI document processing. When something is unclear, the agent asks instead of guessing.

Workist connects your sales email inbox with SAP S/4HANA. Orders and price inquiries from email and PDF are read by the AI agent, validated against Business Partner (BP), material master (MARA), customer-specific materials and conditions, then posted as Sales Orders via BAPI_SALESORDER_CREATEFROMDAT2 into S/4HANA.

Which AI use cases does Workist handle in SAP S/4HANA?

Two core use cases for AI document processing in SAP S/4HANA (On-Prem and Private Cloud), in production at German industrial customers.

Order entry

PDF orders are extracted, validated, and posted as Sales Orders in SAP S/4HANA via BAPI_SALESORDER_CREATEFROMDAT2. Including customer-specific materials and conditions.

Quote processing

Price inquiries are extracted in a structured way and created as SAP quotes (document type Quotation) in the SD module.

Used by more than 30 SAP S/4HANA customers, including:

See the agent in action

Four minutes: from incoming PDF to posted Sales Order in SAP S/4HANA.

How Workist automates SAP order processing

End-to-end SAP sales order processing workflow. From inbox to posted SAP sales order, no manual rekeying.

Step 1

Capture

Orders arrive by email, PDF or EDI. Workist ingests them automatically, no per-customer template training.

Step 2

Understand

The AI agent extracts every line item and validates it against your S/4HANA Business Partner (BP) and material master (MARA).

Step 3

Create in SAP S/4HANA

Structured Sales Orders are written directly into SAP S/4HANA via BAPI_SALESORDER_CREATEFROMDAT2.

Step 4

Exceptions to a human

Anything unclear is routed to your team for review. Nothing is posted blind.

Two paths to S/4HANA integration

Turnkey through Workist and our SAP partner Syncwork. Or via your existing EDI, iDoc or Process Integration infrastructure. You decide, we deliver.

Über Ihre Integration

Your own EDI / iDoc / PI infrastructure

Already have an established integration layer? No problem at all. Workist delivers structured data to your existing setup. Your integration team processes it through your standard pipeline.

  • Standard iDoc (ORDERS05) to your EDI layer
  • SAP BTP / Integration Suite via REST or CPI flow
  • Process Integration / Process Orchestration (PI/PO)
  • Structured JSON or XML to your endpoint

What changes after go-live

Four concrete impacts once Workist takes over your S/4HANA order processing.

1

Orders processed in seconds instead of minutes

Instead of typing in VA01 or clicking through the Fiori app, the agent posts full Sales Orders with all line items in seconds. Peak demand becomes routine, not a bottleneck.

2

Fewer typing errors in S/4HANA

Master data lookup against S/4HANA Business Partners and materials prevents quantity, pricing and address errors before they reach the ERP.

3

More volume without more headcount

Workist scales with your order volume. Growth doesn't require additional inside sales FTEs for order entry.

4

Team shifts from rekeying to customers

Inside sales handles only exceptions and customer requests. Routine goes to the agent, demanding work stays with people.

"Workist has changed our day-to-day order processing. Suddenly the team has time to focus on other, more demanding and value-adding tasks. We now have the opportunity to focus on things that simply had no space in the past."

Hans-Peter Härle

IT Director, Brennenstuhl

Frequently asked questions

The questions SAP S/4HANA prospects ask most often about the Workist integration.

Which S/4HANA versions does Workist support?

SAP S/4HANA is fully supported — from release 1610 to the current 2023, including all Feature Pack Stacks. Both On-Premise and Private Cloud Edition (RISE with SAP) are supported in parallel. S/4HANA Public Cloud is not part of this integration — an API-based integration is coming soon for that.

How is the order posted into S/4HANA?

Workist creates structured Sales Orders through the Z-program package co-developed with SAP partner Syncwork in the customer namespace. Push/pull communication over HTTPS, final creation via BAPI_SALESORDER_CREATEFROMDAT2 in the SD module. Works identically in S/4HANA On-Prem and Private Cloud.

What data is synced from S/4HANA?

Workist reads Business Partner (BP) and material master (MARA) data from the S/4HANA tenant for validation. Master data sync runs via SM36 background job, typically nightly. Completed Sales Orders flow back into S/4HANA through the Syncwork channel.

Do I need custom code or ABAP in my S/4HANA?

No. ABAP development is handled by our SAP partner Syncwork. The Z-program package is deployed via transport request into your S/4 tenant, no modifications to the SAP core. Communication runs exclusively through outbound HTTPS connections via SM59 destinations. Works in both On-Premise and Private Cloud Edition.

What's the difference between On-Prem and Private Cloud for the integration?

The Workist integration runs technically identically in S/4HANA On-Premise and Private Cloud Edition (RISE with SAP). Both allow ABAP customizing and transport requests into the customer tenant. With Private Cloud, SAP coordinates the base infrastructure, but the customizing rights stay with you. For S/4HANA Public Cloud there is a separate API-based integration.

How long does an S/4HANA integration take?

Typically a few weeks. Standard 5-phase rollout: kickoff, master data alignment, configuration of document types and sales organizations, end-to-end test with S/4 import, final adjustments. Six weeks is typical, depending on customer-side IT availability.

Where is the data hosted?

EU hosting in Frankfurt. SOC 2 Type II certified, GDPR-compliant, data processing agreement available. Master data is read for validation only, never shared with third parties or used for AI training.

See Workist process your S/4HANA orders

Free 30-minute value assessment for your SAP S/4HANA setup (On-Premise or Private Cloud).
Q2 2025 OMR Top Rated Badge for Workist in the Category Intelligent Document ProcessingQ1 2025 OMR Leader Badge for Workist in the Category Intelligent Document Processing
OMR Reviews • 4,8 ★