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Beispiel
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The AI sales phone assistant recognises the caller by their phone number, knows their order history and finds the right item even when no article number is mentioned. The order lands directly in your ERP system.
Your field sales team dictates quotes and orders right after the customer meeting. No evening rework, no calls and emails for inside sales. Special prices and discounts are captured during the conversation. Available only for known field sales phone numbers.
You decide how much the agent takes on: permanently as your switchboard, only as overflow when all lines are busy, or outside your service hours. That way no call ends up in the hold queue or with a competitor, without any extra staff.
The Voice Agent answers questions about products and orders, connects callers to the right contact person and takes callback requests. These reach the responsible colleague by email, together with a summary of the conversation.
No second integration project: the Voice Agent draws on the same master data and the same proven processing pipeline as your documents. It knows items, customers, prices and delivery addresses from the very first call. It is ready to go immediately for new customers too.
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